Q: What are the different kinds of staff members and what should I go to them for?

A:

Game Masters (GM) - Deal with development, and art and design, when you see these guys on, they are generally very busy and can unfortunately not engage in regular conversation. There are a few Game Masters that are assigned to the credit shop, and will discuss credit shop issues and special orders during the Credit Shop Meetings

Guides - Deal with ingame issues and are the in game version of support. Please do not message them for game hints or to ask them for personal information. You can contact them for urgent issues, otherwise please e-mail support, do not wait for a guide to be available as there may be many people trying to do the same thing.

Event Masters (EM) - Host and design events, if you want to make a donation to an event (as event masters are not permitted train or gain items) you may talk to them about it. Please note that they do not and cannot deal with support issues. Often times Event Masters are players like you, who have chosen to volunteer their time, so please be extra courteous to these young members of the team

Deities - These are staff that generally have one specific task (animation for example) and just like to come in and check on the world to see what more they can add to it. While they may engage in conversation please be aware they are not there for support issues.

Original answer by GM Shivers.